4 Messages

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116 Points

Monday, July 13th, 2026

Solved

I don't receive email confirmation receipt for submissions

#260712-234754-862119
rm1250543106
I have posted some photos and get a notification on my gmail app on phone with a confirmation number, but I don't a confirmation on gmail on my PC.
Some of my submissions aren't even listed in my IMDB contribution page.
The confirmation number above that I managed to write down, is for Barry Williams on Three's Company.
I've submitted a couple photos for other shows but didn't write down ref numbers because I thought I'd receive a gmail confirmation.
And I don't even get an update that my submission was declined on my IMDB.com contribution page.
Looks like some of my submissions have not been received at IMDB and there is no gmail receipt with the confirmation number, even though it looked like they were properly submitted.
One photo that I submitted but didn't receive the gmail confirmation number was of Data on Star Trek Next Generation episode Time's Arrow
where he's wearing the clothing that he one at the poker table, submitted late June or early July 2026
Thanks

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Champion

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16.8K Messages

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355.5K Points

20 days ago

Photo submissions should appear in this page:

https://contribute.imdb.com/contributions/history

If you receive an email notification but don't see the email, it sounds like a Gmail problem. Do you have more than one account?

4 Messages

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116 Points

@Peter_pbn​ 

I use the Google button to sign in, which is my gmail.

I don't have more than one account

Before, I would receive a gmail for submissions with title

IMDb update receipt#xxxxx-xxxxx-xxxxx

Now I don't receive any email receipts.

The link provided is in Beta and it does show all my submissions with the accepted and declined submissions, but when I click the Contribution History link on my account, it takes me to the old Update History page, which doesn't show all my submissions.

Also, I see my Data photo for Star Trek Next Generation was declined for

Title Link Addition, Doesn't meet guidlines

The image is for Time's Arrow Part 1, what's up with that?

I like how he shows up with the clothes he won at poker

Thanks

Employee

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8.5K Messages

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89.2K Points

@A1CrageSoj​ - Hi, 

Thank you for reporting this issue on the email notifications. I've forwarded this information to the appropriate team for further investigation (Ref Ticket #V2285749738). We'll reply once we receive further information. Thank you for your patience.

You can find all of your contributions (except for images and reviews) in the Contribution History on the Contributor Zone page. 

For images and reviews, you will only see them on the Your Contribution History (beta) as per the link shared by @Peter_pbn above. 

Cheers!

Employee

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8.5K Messages

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89.2K Points

@A1CrageSoj​ - Hi again,

The respective team has further investigated and the contribution confirmation emails have been delivering successfully. 

As a suggestion, you can check your spam/junk folders for the missing contribution confirmation emails on your desktop. However, if you are seeing the emails correctly on the app on your phone, but not on your desktop computer, this will be an issue from Gmail side. In this case, if further assistance is needed, you will need to reach out to Gmail/Google support.

4 Messages

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116 Points

@Maya​ 

Thanks

It is a gmail issue, just found them in a weird folder that is invisible in gmail