slippyC73's profile

5 Messages

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112 Points

Thursday, September 28th, 2023 7:46 PM

Solved

How/why helpfulness ratings on reviews are fluctuating downwards?

There are only 2 reasons I can think of this would be happening.  The person's account is deleted or later people who upvoted, then downvote to cancel out previous vote(which I don't know if this is even possible).  

What I'm noticing is that movies or series I have reviewed would all of a sudden, in a matter of a day or 2, drop by multiple overall votes.  I know of at least 2 specific TV Series that this has occurred on.  The TV series "From" and "Invasion".  I noticed this first on the series "Invasion", in a day's time the overall count dropped from either 11 or 12 to 8.  "From" was a similar drop in number, but I don't recall the exact total number(I believe it was previously at 8 total votes, down to 3).  On the series "From" this could have occurred over a 2 day time span, but I'm positive on "Invasion" that the drop was in a single day.

So what is going on with the voting?  Why are votes being gobbled up?  I have never noticed drops like that previously.

And no, in the grand-scheme of things it probably doesn't really matter.  There does seem to be some kind of issue though.  

Employee

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1 year ago

Hi @slippyC73 -

I have asked team in charge to confirm the reason this could happen. I will let you know as soon as we have an answer.

Cheers!

5 Messages

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112 Points

Thanks for response!  Am curious to the reasons.  Also if there is a bug, which kinda seems possible, hopefully this will point ya in some direction.

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112 Points

@Bethanny​ So I assume there is still no response from devs?  Curious how this turned out.

Employee

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5.3K Messages

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55.5K Points

@slippyC73​ Not yet, I will let you know for sure.

Thanks for your patience.

5 Messages

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112 Points

@Bethanny​ You sure ya gonna let me know?

Employee

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17.2K Messages

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Hi @slippyC73​ -

My apologies for the delayed response.  I'm following up to confirm that our tech team investigated and confirmed that the fluctuation you reported was not caused by a bug, but rather our system accurately applying several countermeasures against attempts to skew the Helpfulness rating.