Help w/ Credit Update

I tried to add a project I executive produced and was told my "contribution has been declined". This is an error and I am not sure how to address it even after reviewing the submission guidelines.

Responses

F

Fran

Employee

•

2.8K Messages

•

29.1K Points

9 months ago

Hello AWalsh3, Can you help us posting the 18-digits submission reference number? in order to take a look for you! You can find the submission number in your Contribution History page.

4

0

A

AWalsh3

3 Messages

•

90 Points

Thank you! Is this it: #240522-215341-730000?

9 months ago

0

Hi @AWalsh3 - I can confirm that the credit was declined because you submitted to the series as opposed to the specific episodes you worked on. You will need to resubmit your credit to the episodes, if you produced all the episodes you can submit in bulk or submit to individual episodes. You can find detailed instructions for both options on our Help Guide. Let us know if you have any further questions or encounter issues resubmitting!

9 months ago

0

A

AWalsh3

3 Messages

•

90 Points

Thank you, Michelle—I really appreciate your help.

9 months ago

0

Michelle

Employee

•

17.8K Messages

•

316.9K Points

@AWalsh3 - You're welcome!

9 months ago

0

AWalsh3

Help w/ Credit Update

Fran

AWalsh3

Michelle

AWalsh3

Michelle

Related Conversations

Helpful Widget