5 Messages

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110 Points

Wednesday, December 11th, 2024

Solved

Full Cast Not Appearing on edit page

Half of my cast do not appear on the cast editing page.  So I cannot update details on those missing cast members.  What is the solution please..?

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Employee

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2.8K Messages

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28.5K Points

1 year ago

Hi @SPECTRAL,


Please could you let us know which title it is you're referring to? We can then look into this for you.


Thanks!

5 Messages

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110 Points

Thanks.

"Kahlydra" is the titlle.

Some actors have left the project and withdrawn their consent for their names and images to be used.  Only a portion of the cast appears on the edit page - and not the actors who have left - so I'm unable to update the cast.  There is also a photo of Simon Flynn in the photo library, I've requested multiple times for him to be removed but there is still one picture of him.  

Please remove the picture of Simon Flynn and allow me to access the full members of the cast on the cast edit page.  

Thanks very much.

Employee

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18.3K Messages

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322.4K Points

Hi @SPECTRAL​ -

It sounds like you may be trying to edit/delete cast on the TV Series main page as opposed to the listed episode title page, this explains why you are not seeing all the cast information.

Please be sure to go correct/remove the data directly on the episode page and you should then see the full list of cast and submit your request.

Concerning the image you reported, this has now been removed and the changes should be live on the site shortly.

Let us know if you have any further questions regarding removing the incorrect cast.

5 Messages

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110 Points

Thanks very much, I will try that.

5 Messages

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110 Points

Dear Michelle,

I requested another image to be removed but it’s still on there.

It’s the image containing pictures of the cast in small boxes with their name & character written to the side.  The title “Kahlydra” appears in yellow text in the top left corner.

would you mind removing that one too please?

Thank you very much.

Employee

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4K Messages

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40.5K Points

Hello SPECTRAL,

Can you post the 18-digits submission reference number for the image deletion that was rejected please?

You can find the submission number in your Contribution History BETA page.