Evidence for onscreen credit add?

I recently tried to add Robert Duncan McNeill's recent appearance in Star Trek Lower Decks. I verified that he's listed in the credits as a Special Guest Star, but the add was declined due to "lack of evidence"

What evidence can I provide for this kind of thing?

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Ozzy

Employee

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2.6K Messages

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27K Points

2 years ago

Hi @nbwhite,

Please can you provide us with the 18-digit submission reference for this submission so we can look into this for you?

Cheers!

6

N

nbwhite

4 Messages

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102 Points

@Ozzy

Sure, it's 231104-174653-928000

2 years ago

Ozzy

Employee

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2.6K Messages

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27K Points

Hi @nbwhite,

Thanks!

I can confirm that your submission was declined due to a processing error, I have resubmitted the credit on your behalf and approved it. This update should appear live on the site shortly.

I hope this helps!

2 years ago

0

N

nbwhite

4 Messages

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102 Points

@Ozzy

Looks like it was still declined

231110-165049-719000

2 years ago

0

Ozzy

Employee

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2.6K Messages

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27K Points

Hi @nbwhite,

Yes, apologies about that. We're investigating the processing error further. I have contacted the relevant team for a review of the issue and I will provide any updates to this thread as and when I receive them.

Thanks!

2 years ago

0

Ozzy

Employee

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2.6K Messages

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27K Points

Hi @nbwhite,

I can confirm this issue has now been resolved with the credit being submitted on your behalf and now approved. This update should appear live on the site shortly.

I hope this helps!

2 years ago

N

nbwhite

4 Messages

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102 Points

Awesome, thanks! I see that E10 has been updated as well, so thank you.

2 years ago

0

nbwhite

Evidence for onscreen credit add?

Ozzy

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