13 Messages

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230 Points

Thursday, March 10th, 2022 7:01 PM

Closed

Solved

Do certain topics just get ignored

I see some people get answered right away and other get no response. I’m new here maybe that’s why

Employee

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1.3K Messages

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13.1K Points

3 years ago

Hello @Otep119,    We do our best to answer everyone's post as quickly as possible and with the best possible response. If you have any questions, we will be glad to help you.   Have a nice day!

13 Messages

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230 Points

@Jon​  Hi I’ve had a few credits declined recently. I’ve even added proof and I’ve never had a problem. I’m just looking for help to get these approved, not sure what I’m doing wrong. Thanks!   220309-185319-674000 220309-185232-190000 220309-190527-033000 220309-190204-627000 220309-184813-358000 220309-190959-540000

Employee

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17.8K Messages

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Hi @Otep119​ - Concerning these uncredited cast updates, I can see that they were declined because our editors were unable to verify the information based on the evidence provided.  You will need to provide more substantial evidence (ie. call sheets, contracts, pay stubs, etc), for more information about providing cast credit evidence I encourage you to review our Help Guide. Once the credits are resubmitted with the additional evidence our editors will take another look. Cheers!

13 Messages

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230 Points

@Michelle​  hi Michelle I submit a paystub with this submission and it was still denied.  220318-183859-092000

Employee

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17.8K Messages

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316.8K Points

Hi @Otep119​ - I can confirm that this cast credit has been approved and is now listed live on the site. Cheers!

13 Messages

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230 Points

3 years ago

Hi I’ve had a few credits declined recently. I’ve even added proof and I’ve never had a problem. I’m just looking for help to get these approved, not sure what I’m doing wrong. Thanks!   220309-185319-674000 220309-185232-190000 220309-190527-033000 220309-190204-627000 220309-184813-358000 220309-190959-540000 Note: This comment was created from a merged conversation originally titled Credits

Employee

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17.8K Messages

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316.8K Points

Hi @Otep119​ - I can confirm that all but two of the above submissions have since been approved.  For the cast credit updates for "The Smurfs (2011)" and "Teenage Mutant Ninja Turtles (2014)", I can see that these credits were not approved because our editors were unable to verify the eligibility of the credit based on the evidence provided.  Do you have screen grabs from the scenes you participated in that can identify you on-screen?