2 Messages

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132 Points

Thursday, January 15th, 2026

Solved

Credits not being approved after providing proof

Hi! 

I've tried  repeatedly to add a project to my credits list, this being my last attempt: #260113-040624-573000

I've even added a link to my personal reel ( with the password ), which imho it irrefutably proofs that I've worked on that particular project ( otherwise I wouldn't have the watermarked material )...  but I've always get rejected.

Is there anybody I can talk with? Or anything I can do? 

Many thanks! 

D

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Accepted Solution

Employee

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2.7K Messages

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27.9K Points

2 months ago

Hi DRR228,

Thank you for your problem report. 

I confirm that your credit addition as been re-submitted on your behalf, and will be approved shortly.

I hope this helps!

2 Messages

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132 Points

Thaaaanks!

2 Messages

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70 Points

@Ozzy​, I am having the same issue. I checked and rechecked the data entered and followed the rules, but I still don't get the submission button. Here is the reference 260115-210357-266200Thank you!

Employee

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6.9K Messages

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72.6K Points

@haghighimehran- Thank you for posting! I can see that this a 'Saved submission' and taking a look, under the 'Quotes' section you will have to review it's still under the yellow color. 

You can follow the instructions/warnings the form is giving you to correct this and once you click on 'Re-check updates,' you can review to make sure the whole form has the green colors on each section in order to be able to submit it and see this button enable. 

2 Messages

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70 Points

@Maya​ Thank you! I don't know how I couldn't see the yellow color :)

Employee

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6.9K Messages

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72.6K Points

@haghighimehran- You're welcome!