Credits approved but not appearing on my company's page

hi there -

I have submitted some credit updates to be added to my company (Paper Deli) page. These are showing as approved but not appearing on our profile page. The credits are appearing on the TV show pages but not on ours. I wonder how I can resolve this?

Thanks,
Robin

Responses

Bethanny

Employee

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5.6K Messages

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58.7K Points

28 days ago

Hi @robindavies -

Can we have your 18-digit submission reference to take a look?

Thanks!

4

0

R

robindavies

3 Messages

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90 Points

Hi Bethanny,

Thanks for the message.

There are a handful of references (as they all refer to individual episodes) below so would be great to see if they can all be connected to our company (Paper Deli) page.

And it would also be great to know if I am doing anything wrong in adding these credits to our page going forward.

EVERYONE ELSE BURNS

HULLRAISERS

Many thanks,
Robin

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28 days ago

0

F

Fran

Employee

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2.5K Messages

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26K Points

Hello robindavies,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation (Ref Ticket #V1560504574). I'll reply once we receive further information. Thank you for your patience.

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27 days ago

0

R

robindavies

3 Messages

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90 Points

brilliant, thank you Fran

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27 days ago

0

F

Fran

Employee

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2.5K Messages

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26K Points

Hello robindavies,

I can confirm that this issue has now been resolved.

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Reply

15 days ago

0

robindavies

Credits approved but not appearing on my company's page

Bethanny

robindavies

Fran

robindavies

Fran

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