Credit Mistake Issue

Hello,

I am trying to erase two credits that have been attributed to me by mistake. Either the names are similar or any other reason that is foreign to me. I am talking about two credits on the same film. Film I have never worked on. I provided explanations for the request but both times the request was denied within couple of seconds. Physically that was not time for those requests to be analyzed or even time for somebody to read them.

I am please asking if there is anybody here able or aware how such error can be fixed.

Thank you.