credit declined with proof of payment for work done

I submitted proof for a credit for 230410-000047-647000 by submitting a contract.

Why was this declined?

Hi @hkpwnetd -

For the first one in the proof sent you can't see the name of the title anywhere, the name mentioned on the payment does not match the title you were adding it on. Emails are not proof we accept as there is no way to verify the sender.

For 230410-000047-647000 I have resubmitted on your behalf and approved.

Cheers!

Hi @Bethanny,

Rene (the director and writer) didn't have a working title for the feature at that time so he kept referring to it as the western (I think this is the only western he's ever wrote/directed).  In the case of working titles that don't match the final title or projects like mine where there isn't a designated working title, what would you suggest?

Also, other members of your team do accept emails as proof; I've previously posted the email from you team in this forum.  A lot of times, emails are the only evidence for post production people who don't ever possess the other 5 forms of evidence your team always requests (your policy seems to only fit for production crew, not post).

Also, can you not mark this status as "solved" as it's still being discussed to achieve a solution?

Hi @Bethanny I'm responding a 2nd time here because you merged my other thread with this one about the decline of contracts as evidence.  

Since they're 2 different matters, I'm don't understand why you merged them.  It's now more difficult for users to search your forum.

Regardless, can you explain why 230410-000047-647000 was originally declined the first time when I provided a contract for evidence (as per your policy)?  I have to ask because this happens an awful lot (my first submission of evidence for a title is immediately declined). Are my account submissions being declined every time right now?  If so, why?  Any insight will help.

Hi @hkpwnetd -

No, we can't accept emails as proof normally, they might be a reason why we would take one but this is not common for the reason I mentioned. You can ask your colleague to upload the credit himself since he is the director and writer we will definitely not need further proof than that, I saw in his email he did or asked someone to but it did not come from his account or anyone attached to the movie so we could not verify.

Regarding 230410-000047-647000 it was a processing error that's why I resubmitted on your behalf and approved.

Thanks!

Hi @brooksharry, I received an email and IMDb site account notification from you, but it's not visible on this page.  I'll paste it here (screenshot from my email):