Contribution Experience Update: Responsive CX

I'm opening up a previous episode and editing it so that I can get the correct name of the actor/cast member and character name/position.

These changes may seem good to some if you're just looking for esthetics. But when adding whole casts to existing series, it sucks.
Why is it better to have to type in all the names of the cast, including all that had made previous appearances.                                                                                              Why would you remove that function? I've been making a fair number of contributions, but if I have to go back to typing every letter of every name. I will have to call it quits. Lives too short, for that much frustration.   Bronco46

I noticed the spacing was different this morning and that there are those random thick lines but otherwise I didn't see any other difference (except the previously discussed missing box to copy credits from previous episodes.)

We are trying to reproduce this issue.

My experience is that you have trashed the desktop experience while tinkering with the mobile devices. The form is still there for people that are only adding one or two names at a time. But removing the ability to add without typing cast members who have appeared before and need to be added to a episode of a series. I can't speak for others. But I'm not going back to typing each and every name and job description for these TV series. It was fun when you had that resource available to us. But I don't think many of us are going to want to be part of "typing pool.
Bronco46

That's for responding about the "Click to copy existing credits" box. I have verified that it is indeed back. Editing television episodes without this is a nightmare. I put off watching one show last night because I need to make so many edits to it and didn't feel like typing them all out.

Regarding Peter's feedback on the GS thread, that was a miss on my part for this launch.  We were tracking a number of launch blockers before we made the changes, I missed that one in testing.

As soon as we saw the issue raised on this thread, we researched and fixed as soon as we could today. 

I've told the team you've thanked them (as have I).

Cheers,

Rachel

Phil G.

I appreciate what you are saying but also, as a computer scientist, know that it is unreasonable that a platform, such as IMDb, that runs over so many os/browsers/devices, etc to launch new features/designs and be completely bug free. No amount of testing will ever solve that problem especially for distribute platforms with millions of users that all may use it in a slightly different way.

I'm a champion and also a top 50 (maybe top 25) contributor. I, for one, would never consider trying to edit an IMDb page on my phone. Given the lack of physical keyboard (I miss my blackberries!), it just seems prone to error and you have nowhere near the geographical space. (I'm typing this using a 35" monitor.) I'm guessing most top contributors do so on an actual computer, not a tablet or moble device. This is one of the reasons I ignored the thread in the Champions Corner because I thought it was solely a mobile platform update.

I know it can be frustrating but time pressures and feedback from hundreds or more users is also frustrating for the support team and the developers. I'm pretty amazed that they fixed the problem with the box missing in 24 hours and rolled that out to all platforms.

If we put to one side the copy-from-other-episodes problem, which was completely my bad (given it had been reported), rolling out changes to experiences is always a tricky balance.

The team spent a lot of time testing the feature, and addressing all (but one) of the bugs, and assessed potential UX changes that we anticipated would cause issues.  

You can only get the complete breadth of feature feedback once you put it in front of people who use it every day.

We try to do that to a subset of contributors before we launch changes, but you can never anticipate every scenario.

Martin's thread, and his photo of how he contributes data with a resized browser next to a streaming window has been extremely insightful to us, and given this, and other feedback, we're changing the CX and will disable the responsive feature when we detect you are using desktop.

On the mobile contribution point, the intent of this feature was to have an almost zero impact on the 'desktop' contribution experience (and we'd have gotten away with it if it wasn't for that pesky 'copy-from-other-episode' bug and anticipating the 'resized browser' experience').

The feature launch is to move closer to achieving parity in contribution experiences for customers who would choose to contribute from a mobile device.  Our lack of parity in mobile contribution experiences has been a long-term pain point we regularly receive feedback on.

If individuals on this thread would like to work with us on providing more insights into how you use our contribution experiences, the team would love to hear more.

Cheers,

Rachel

I'm not sick of you ;-)

Feedback if a gift, and myself and the team appreciate you and all the other individuals on this thread taking the time to provide it.

We'll give some thought into how we can widen the net for getting more feedback for contribution feature changes like this when they are at the beta phase.

Thanks for offering to get involved.

Cheers,

Rachel

@bderoes 

 

Hello,

 

Just a quick response to say that the issue with small entry boxes are ending up on a second, unnecessary, line has been fixed.

 

Cheers,

 

Rachel