1 Message
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124 Points
Contribution declined despite being valid
It seems my contribution keeps getting declined (reason being: unable to verify) despite being valid, having attached proof, and leaving a detailed description (contribution #260529-165724-080000). Is there a way to escalate it to a human instead of whatever ai they have doing the initial checks?



Accepted Solution
Maya
Employee
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8.1K Messages
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85.3K Points
25 days ago
Hi imaguitargod-
Thank you for posting the reference! After further reviewing, the reason why it was declined is because we are unable verify how the credit appears on-screen. For this type of credit, we can only listed based on how the credit appears on the end credits.
We will need further on-screen evidence to check once released.
As per our guidelines for Additional Voices,
Cheers!
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