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Monday, June 1st, 2026

Solved

Contribution declined despite being valid

It seems my contribution keeps getting declined (reason being: unable to verify) despite being valid, having attached proof, and leaving a detailed description (contribution #260529-165724-080000). Is there a way to escalate it to a human instead of whatever ai they have doing the initial checks?

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Employee

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25 days ago

Hi imaguitargod-

Thank you for posting the reference! After further reviewing, the reason why it was declined is because we are unable verify how the credit appears on-screen. For this type of credit, we can only listed based on how the credit appears on the end credits.

We will need further on-screen evidence to check once released. 

As per our guidelines for Additional Voices

These can be listed either in the Cast department or Additional Crew, based on where the credit appears in the on-screen end credits

If the Additional voice credit is part of the main cast section, it should be listed in Cast. But if the credit is separate from the main cast section, it should be listed in the Additional Crew department. 

If they are not credited on-screen at all, they must be added to the Additional Crew department with the (uncredited) attribute.

Cheers!

Employee

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8.1K Messages

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85.3K Points

@imaguitargod- A small update, the credit has been verified and the credit is listed separate from the main cast section. Therefore, it has been added under Additional Crew.

The changes will be live shortly.

(edited)