11 Messages

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170 Points

Monday, January 16th, 2023

Closed

Answered

Changing imdb data on pages

Nothing works!  You cannot add anything, you cannot see lists of directors, writers, or any history at all!  You have literally ruined this website with this new layout.  I have tried repeatedly to remove a film I was working on but it won't let me!  It just freezes and says 'Error - checking updates'.  

No one has written to tell me any of these problems.  I'll say it again.  You have ruined this website.  I will now go to wikipedia to get my info, which isn't much better but at least it works!  

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Employee

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58.9K Points

3 years ago

Hi @Rake1204 -

Can you send a screenshot of the error you are getting and let us know what title page you were trying to edit when this happened?

Thanks!

11 Messages

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170 Points

11 Messages

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170 Points

Also... this keeps happening on pages. 

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47K Points

@Bethanny​ 

For what it's worth, I received a similar error once within the past 12 hours while adding new keywords, and it was odd because the error only applied to a couple of the keywords yet I was submitting a dozen or more. I had never before encountered this particular error. I tried resubmitting the data and the next time it worked.  I only bring this up to corroborate that something odd has been happening with data submission lately, but in my case it was only a fleeting problem.

11 Messages

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170 Points

Well, I've tried again and it still won't let me.  It also won't let me remove a poster that I'm trying to replace.  It's not just data submission, it's general info on your pages too.  You can't see anyone's history.  For example... directors, writers, et al.  

It simply says 'we have encountered a problem'.  

What's the answer to these problems?  

Employee

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@Rake1204​ Can you confirm what browser are you using? on what version? and if you have already deleted your cache and cookies and this keeps happening? reason I ask is because on my side is working fine so I will need details to pass this information on to our technical team.

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170 Points

I'm using google chrome, updated version, like I always have... no problem with other pages at all.  Also deleted cookies.  The problem seems to be your new interface... and clearly other people have had similar issues?  I don't know what other details I can give you.  

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@Rake1204​  In addition to @Bethanny's reply, please note that the contribution interface is completely separate from the display, so the new name pages cannot be causing the contribution issues. 

For the issues with the display on name pages, please see https://help.imdb.com/article/imdb/general-information/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF and note the point on ad blockers and plug-ins which are usually always the cause of the behaviour which you are describing. How does imdb.com look on either another browser or in an incognito window? 

11 Messages

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170 Points

I have tried it under an incognito browser and it works.  Not sure why my ad blockers would be a problem, it never has been.  I would imagine you have lost a lot of customers through this.  Anyway, thank you for getting to the heart of the problem.