Changes keep being declined

I'm a part of a fan film called "Transformers: Rise of Unicron" and I've been trying to get old images removed that are about 2 years old that don't represent the current quality of the film, as well as get a cast member removed that are no longer a part of the team. But every time I submit to have any of these removed I'm met with either "Bad formatting, "Does not meet contribution guidelines", or in the case of the voice actor "Unable to verify". 

I'm posting this here because I genuinely don't know what else to do.