Change name of cast

Hi I submitted 2x for the name of cast to be changed for the film the blade of wind. The female cast was named Amy Chen Hao Yu however it is incorrect and  Zoe Chen 陈昭羽 is the correct actress name for the role Jiang Ruo Chen. My contribution was being declined both times quoting Unable to verify.

Your contribution has been declined. We have been unable to verify your contribution. Unfortunately, we were unable to accept your submission as we were unable to verify the information provided. Could anyone advise on how I can fix this? Thank you