Hello
I have tried to add Peter Serafinowicz to my film 3 times now - and he has yet to appear when everything else has been updated.
How can I get this sorted?
thanks
Hi MayaA,
I can see that your attempts to add this credit are still pending processing. As such, we cannot provide support until an outcome has been reached during processing. For more information on Data Processing Times, please see our guide: https://contribute.imdb.com/times.
Please bear in mind that submitting a duplicate credit addition whilst the original is still pending processing, will only result in the later submission being declined as a duplicate. To track your contributions, please see your Contribution History (https://contribute.imdb.com/updates/history).
However, please don't hesitate to reach out if your credit contribution happens to be declined after processing.
Thanks!
Hello Ozzy, I have checked and my request to add this cast member has been declined due to not being able to confirm. His name is in the credits, he voiced several roles- how can this be corrected ?
Thanks,
Maya
@MayaA- Thank you! Further reviewing, I can see that it was declined due to the lack of supporting evidence.
You are welcome to re-submit it with the respective supporting evidence as mentioned on our Credits verification Help Guide and once you do, you can post it here and our staff can take a look:
https://help.imdb.com/article/contribution/contribution-information/how-can-i-submit-additional-verification-for-a-credit-submission/GN93ME9NVXHVE36E?ref_=helpsrall#
HI Maya ,
thanks for the reply. Ok I resubmitted and I really hope I did it correctly and haven't just erased all my cast and crew.
Any idea when I should see the change ?
Thanks,
Maya
@MayaA- You're welcome! Perfect! You can keep track of our data processing times on this following page: https://contribute.imdb.com/times?ref_=helpms_ch_ci_processing
Ozzy
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