tom_wake's profile

94 Messages

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1.8K Points

Thu, Dec 23, 2021 2:59 PM

Solved

Cast deletions still not being accepted

Hi,

I recently created a thread (now deleted) about series-level cast deletions; I had submitted a number of requests to delete cast members from series level in cases where they had already been added to all episodes, and these submissions were being accepted and rejected with no consistency whatsoever. I received a reply on here from a member of staff (I think perhaps Michelle?), who made the deletions on my behalf and assured me that they had made contact with the data editor and these submissions would be accepted from now on.

However, nothing has changed and they are still being rejected:

211222-205107-404000

211222-000048-244000

211226-203751-574000
211226-232137-730000

However, some are still being accepted - sometimes it will be a 50/50 split within the same submission, as in some of the examples above.

I queried this with the Help Desk and received the following response, which suggests they did not actually read and/or understand the reasons for deletion that was supplied in either the original submission or the subsequent email:

Thank you for sharing your concerns with us.

Our aim is to be the most complete and reliable source of movie, TV, and entertainment information on the web. In order to continue offering our users an accurate and trustworthy service, it is our policy not to alter or delete any kind of correct/factual information from our records.

We believe the data listed is factual, as such we cannot remove this as requested.

Thank you for your understanding. 




It is very frustrating to have to go through this every time; could someone please push these corrections through, like last time? Many thanks

Employee

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13.4K Messages

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271.1K Points

Il y a 5 m

Hi tom_wake -

My apologies for the inconsistent e-mail support you experienced.  I have now removed these unnecessary series level credits, the changes should be live on the site shortly.

I have also again raised this issue with the applicable team for visibility on the inconsistent and incorrect data rejections and consideration for processing improvements on these situations.

Thanks again! 

(edited)

94 Messages

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1.8K Points

@Michelle​ 

Hi Michelle,

Thanks for this, but I'm afraid this is still happening:

220106-234218-999000

220106-233931-615000

Employee

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13.4K Messages

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271.1K Points

Il y a 4 m

Hi tom_wake -

I have now approved the removal of these series level credits, the changes should be live on the site shortly.

Cheers!