Vande's profile

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Monday, March 27th, 2023

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Bug report: When you successfully move things, they also stay in their original place!

Two examples of this:

When you change the relationship link within Family, it changes, but then a few minutes later it re-adds the original false relationship 
230327-103242-851000 230327-105101-760000

When you successfully move a Biography to the correct person, it also remains on the incorrect person's page
230320-090253-334000  230326-153537-592000

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Employee

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18.2K Messages

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321.3K Points

3 years ago

Hi @Vande -

I'm not clear on the exact problem that is occurring, can you clarify further? Is this problem occurring within the contribution form - where after you make a change the form resets back to the previous data?

263 Messages

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5.2K Points

Hi @Michelle -

The reason I included both of my correction references in each instance was to add clarity.  In the first pair, you can see where I changed a relationship from child to grandchild.  But then had to go back and delete the child relationship as it had sprung back up again, resulting in the same people being listed as both child and grandchild to the individual!
In the second pair, you can see where I requested the biography be moved, but instead of being moved, it was duplicated.  When I then went back and tried a different way of deleting the biography from the original person, it was rejected.
It used to be that staff were able to access the attempted corrections just from the reference numbers.  These are not one-off bugs, which is why I have started this thread, although I did only provide one example for each to avoid confusion.

Employee

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3 years ago

Hi @Vande -

Thanks for the additional information.

For the Family Details, unfortunately, I was unable to see the changes you were trying to make.  To clarify, were you trying to change "Damian Patton" from 'Child is" to "Grandchild is"?  Or were you trying to correct something different?

For the Bio, I have now removed it from the incorrect page listing.

Cheers!

Employee

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18.2K Messages

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321.3K Points

1 year ago

Hi @Vande -

Concerning the ticket (#V953875337), I can confirm that this issue has now been resolved.  Cheers!