shatterdaymorn's profile

12 Messages

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246 Points

Wednesday, December 7th, 2022 2:10 PM

Solved

Awards Submission: Supplementary info disappearing

After adding an award submission with supplementary info... I've noticed that supplementary information is deleted and does not appear after the submission has been accepted. 

Example:

221206-232317-260000

In this case the supplementary information distinguishes which segment of the program won the award. So, its essential information and should be there.

Also, its not consistent. Sometimes submitted supplementary info appears without a problem...  and sometimes it doesn't. 

221206-224509-082000

Here I added three nominations all with supplementary information.... 2 now appear without supplementary information while 1 has the supplementary information. 

Is someone deleting the information? Or is this a processing issue?

Maya

Employee

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804 Messages

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8.8K Points

2 months ago

Hi shatterdaymorn-

Thank you for reporting this! I can see that there was an error when checking these supplementary information. However, I encourage you to resubmit the corrections and add the supplementary information that is missing on these awards. 

Once you have them, you can post the resubmission reference numbers below and I can take a look for you. 

Cheers! 

12 Messages

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246 Points

2 months ago

221208-153300-332000

Here is a submission with a correction.

I have had this problem in the past with award submissions. Since award submissions can have lots of recipients they can be time consuming to correct. Will this be a reoccurring problem? 

Maya

Employee

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804 Messages

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8.8K Points

@shatterdaymorn​ Hi-

Thank you for posting the correction submission reference! I have checked it and I can see that it has already been approved and the changes are live on the site. Regarding your question, it shouldn't be a recurring error. 

Cheers! 

12 Messages

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246 Points

It happened again.

This was the first award submission I've done with misc information since the one mentioned above. 

I sent correction 

221212-180635-457000

The entry is at the end to add a title with supplementary information.

It has since appeared without that information.

I have sent a correction
221216-045347-864000

Maya

Employee

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804 Messages

 • 

8.8K Points

@shatterdaymorn​ Hi-

I can see that the correction has been approved and the changes are live on the site already. I have also escalated the processing errors.

Cheers!

12 Messages

 • 

246 Points

@Maya​ 
Hello... the problem seemed to be fixed for a while... but yesterday I noticed that a number my submissions in the past two days were again appearing with supplementary information removed.

These are the submissions which show the supplementary information which does not appear after the submission was approved

221228-011718-294000

(2 submitted titles… approved but with submitted miscellaneous information deleted)

221226-172824-842000

(5 submitted titles… approved but with submitted miscellaneous information deleted)

221228-045210-460000

(1 submitted titles… approved but with submitted miscellaneous information deleted)

221228-021850-516000

(1 submitted titles… approved but with submitted miscellaneous information deleted)

221227-005636-306000

(2 submitted titles… approved but with submitted miscellaneous information deleted)

I have corrected these errors with the following

221228-230453-491200

221228-234353-805000

221228-235636-621000

221229-002013-874000

These updates take a lot of time to submit... they also take a lot of time and frustration to correct!  Do you expect these problems to continue? 

(edited)

Maya

Employee

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804 Messages

 • 

8.8K Points

@shatterdaymorn​ Hi-

All of the corrections have been approved and are live on the site with the supplementary information. I can see that some where also submitted without it but corrected afterwards. 

I have escalated this issue.

Cheers!