12 Messages
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246 Points
Awards Submission: Supplementary info disappearing
After adding an award submission with supplementary info... I've noticed that supplementary information is deleted and does not appear after the submission has been accepted.
Example:
221206-232317-260000
In this case the supplementary information distinguishes which segment of the program won the award. So, its essential information and should be there.
Also, its not consistent. Sometimes submitted supplementary info appears without a problem... and sometimes it doesn't.
221206-224509-082000
Here I added three nominations all with supplementary information.... 2 now appear without supplementary information while 1 has the supplementary information.
Is someone deleting the information? Or is this a processing issue?
Maya
Employee
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1.5K Messages
•
16.4K Points
2 years ago
Hi shatterdaymorn-
Thank you for reporting this! I can see that there was an error when checking these supplementary information. However, I encourage you to resubmit the corrections and add the supplementary information that is missing on these awards.
Once you have them, you can post the resubmission reference numbers below and I can take a look for you.
Cheers!
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shatterdaymorn
12 Messages
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246 Points
2 years ago
221208-153300-332000
Here is a submission with a correction.
I have had this problem in the past with award submissions. Since award submissions can have lots of recipients they can be time consuming to correct. Will this be a reoccurring problem?
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