ron3's profile

382 Messages

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9.4K Points

Thursday, January 19th, 2023 3:24 PM

No Status

Are HELP messages still being looked at?

https://help.imdb.com/contact

Messages sent via the HELP forms used to get a reply within a couple of days.  It's been 2 weeks since I sent one about a News Article issue, and am surprised I haven't heard anything back yet, nor has there been any action on the issue.

Is there a backlog, or is there something else going on?

Thanks.

Employee

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5.4K Messages

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56.8K Points

2 years ago

Hi @ron3 -

Did you use the same email as the one on this account? If not can you give me the email you used so I can investigate what is going on? I made the post private so only you and our staff can see it, no worries about your email being posted.

Thanks!

Employee

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17.2K Messages

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310.6K Points

1 year ago

Hi @ron3 -

Thanks for confirming there is still a news tagging issue regarding mentions of "plaza".  I can confirm that there is an open ticket (#V877882972) that is still pending review by our Editorial team. 

In the meantime, I have now removed all the incorrect articles from the "Plaza" name page.

382 Messages

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9.4K Points

There are another 25+ items on the Plaza news page, some dating back a year.

Employee

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17.2K Messages

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310.6K Points

Hi @ron3​ -

These news items have now been corrected and should be removed from the page shortly.  I can also confirm that the ticket filed for this issue is still open and pending resolution.

382 Messages

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9.4K Points

The biggest issue is that new stories will typically mention a person by first&last name early in the story, and then later mention them by only the first or last name.  These singular names usually match a singular name in the IMDb database, and thus get incorrectly attached to those names.

I've submitted "corrections" for thousands of these types of issues so far this year.

It seems never ending.

The resolution I see would be that if a potential name match is a sub-set of a previously matched name in a story, you either match it to that full name, or leave it unmatched.  That wouldn't fix all issues, but would take care of a good portion of them.

Thanks.

Employee

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17.2K Messages

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310.6K Points

Hi @ron3​ -

Thanks for your suggestions, I have included your comments on the ticket for the tech team to review.

382 Messages

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9.4K Points

Just checking to see if there has been any progress here. I'm still reporting what seems like 1000's of incorrectly linked news items each week.

Unfortunately, each reported issue typically requires a follow up, because the cleanup is rarely completely correctly.

Also, even more problematic is that the replies to these problem reports no include the original issue, so there is no way to know what they are replying about.

As it relates to the issue that started this thread, there are currently 27 incorrect news items, and 3 incorrect photos on nm4641993's page.

Employee

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17.2K Messages

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310.6K Points

Hi @ron3​ -

I have corrected both the image tags and the news articles mentioned above, the changes should be live on the site shortly. 

382 Messages

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9.4K Points

9 months ago

I can pick out almost any news story and find incorrectly linked words in them.  Reporting them is whack-a-mole, and the moles are winning.  I'm ready to give up the fight.  Until this aggravating, irritating, annoying system is fixed, it's not worth the waste of time anymore.

Employee

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17.2K Messages

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310.6K Points

Hi @ron3​ -

Thanks for having stayed on top of these news desk issues and doing your best to report them, I understand how frustrating it can be when you read through these news articles and the same issue is reoccurring at high volumes.

I can confirm that the ticket is still a open and is a work-in-progress as we have not yet targeted a systematic fix.  I have included your comments and ongoing observations on the ticket to help give the issue a push, unfortunately, I can't provide a timeline on the fix.

382 Messages

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9.4K Points

4 days ago

It's been a while since I checked in on this.  Currently seeing 160 news items incorrectly attached to "Plaza" https://pro.imdb.com/name/nm4641993/news

I haven't seen any improvement in all of the wrong links in news stories.  I no longer try to correct most of them, as it's a losing battle, and there is no contribution credit for doing so.

Have a great day!