artemis_9's profile

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Tuesday, July 14th, 2026

In Progress

Adding still frames to a movie page

Having entered recently a movie title, from an obscure Mexican producer, I wished to add three still frames I rook from the movie. I downloaded the full movie from a social media, when the producers had it on line for free, and currently they only have the trailer on line. 

Today, when I added the first of the three pics to the movie page, it uploaded well, then I chose «still frame» for description, I did not add the copyright info (that is not mandatory, and which I have doubts about), entered the name of the actress in the pic, and befor I could submit it, the screen jumped and the image disappeared.

Three attempts with the same result is not an occasional IMDb malfunction, so... what am I doing wrong?

By the way, the image is 335 kb JPG.

Thanks.

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1 month ago

Hi artemis_9-

In order for us to gather further information, can you provide the following: 

  1. Browser Information
    • Device name (desktop, laptop, tablet, Iphone, Android):
    • Name (example: Firefox):
    • Version:
  2. Page information/Feature information (example: home page, title page)
    • Specific URL(s) affected (title page): 
  3. Do you have an ad blocker enabled? (Y/N):
  4. Can you also provide screenshots or video of the issue?

Cheers!

120 Messages

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3.5K Points

Browser - Desktop, Firefox v 31-05-2025 which I believe is the last release.

Page - Title page [tt43670675] La venganza de la tumba maridos.

Ad blocker - Yes, I suppose there is one inherent to the Firefox, or may be the antivirus Kasperski.

Screenshot of the issue - When I tried to get one today, to my surprise I got a warning «Your change has already been submitted for processing.» May be this was only a temporary issue between IMDb and my PC. 

I'll wait a few days to see of the image appears on the title page before I come back to you.

How odd! I rarely contribute photos, but all the other times went on smoothly.  

120 Messages

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3.5K Points

Bad news.

Despite my contributor history says that I sent two pictures for this movie, which is false - I just attempted to add one photo - the photo appears in the movie's page.

Today, at 16:05 Lisbon time, I attempted to add a different photo. This time I was able to:

1) upload the photo to the IMDb interface;

2) chose Still Frame as the origin;

3) add four actresses names of the actresses in it;

and VLAM, the page seems to be swalled into the big Ether, I was not able to click Submit (grey, inmstead of black, against the usual status), and the pic example was no more in the interface.

Please report this and get me some remedy, because I'm going nuts!

Employee

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@artemis_9​ - Thank you! I've forwarded this information to the appropriate team for further investigation (Ref Ticket #V2289789786). We'll reply once we receive further information. 

Employee

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@artemis_9​ - The team is unable to reproduce the issue and they recommend to check for updates on Firefox browser. The latest version of Firefox it looks to be 152.0.6. The full list of releases (most recent at the top) can be found on this link

We can see that one contribution that did go through, although it was declined. 

If the issues persist, can you try a different internet browser like Google Chrome or Microsoft Edge, etc to see if they work. 

Otherwise, once you test these suggestions above and if none of them work, please share a screen recording of the steps you are taking to submit the images. Also, if you can share further details on exactly the images you are submitting and please include the name page links of the people you are trying to tag in the image submission.