322 Messages
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6.6K Points
Adding Photos failure
I can't add photos with this account, but I tried another account and everything works well, am I blocked for adding photos or? I put up hundreds or thousands of posters (first images) that were missing.
Thanks for answer.
Col_Needham
Employee
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8.2K Messages
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190.5K Points
4 years ago
@plur62 Thanks for the problem report. We will need more information to investigate this. Please describe the error message you are seeing when you try to add photos, and include a screengrab here if possible. Please also provide links to 2-3 titles where you are experiencing this problem. Finally, please include 1 or 2 submission references from the other account you tried where the images were added successfully. Thanks.
If you are not seeing errors during the submission process itself, have you checked that the images are not still awaiting processing? You can follow the tracking link in the corresponding submission email receipts or check the (beta) expanding tracking system at https://contribute.imdb.com/contributions/history
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