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10 Messages

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170 Points

Thursday, October 3rd, 2024 9:05 PM

In Progress

Add a parental guide to an episode

I want to add something to a parental guide and don't know how to this when there isn't one already. There's not even an empty one. It's just not there at all for this episode. How do I add it?

The episode is "The Good Samaritan (No. 106)" which is the 11th episode of the first season of "The Blacklist".

Employee

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1.9K Messages

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18.8K Points

2 months ago

Hi @trekker,

Please confirm if you can add a parental guide item on the episode subpage, as I can confirm that the option to do so is available for me.

Cheers!

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170 Points

@Ozzy​ No, I don't see it. I went back to look at other episodes as well and had to go back all the way to the third episode to see it. It was then right under "Critic reviews". Between episode 4 and 11 it just jumps from "Critic reviews" right to "Did you know?" with nothing inbetween, and this is possibly the case for other episodes as well...

I tried also tried scrolling down to "Contribute to this page" and clicking on "Edit page", but nothing on there seem to have anything to to with Parent's guide at all.

What am I missing?

Employee

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26.1K Points

Can you post a couple of screengrab examples for us to take a look for you? thanks in advance. 

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170 Points

@Fran

The first one is from episode 3 of season 1 and is what it always looks like for me when there is a Parent's guide. The second one is from episode 11 of the same season where the Parent's guide is just skipped over and non existent.

Champion

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329.9K Points

@trekker​ 

Strangely my version of the IMDb app does show the parents guide even though it has no data. Perhaps you can state your device details.

You should also be able to go to the page in a browser like Chrome, sign in and add to the guide from there.

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170 Points

@Peter_pbn​ I have an android (Samsung Galaxy S22 Ultra) and the app is updated to the latest version.

I did manage to find the parent's guide by using a browser instead which worked both on my phone and computer. Things just looks a little different in the app and I'm still not sure why.

Employee

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17.5K Messages

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313.3K Points

Hi @trekker​ -

I see you mentioned that your app is updated to the latest version.  Can you try uninstalling and then reinstalling the app, and check the episode listing again to let us know if you are still not seeing it on the app?

10 Messages

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170 Points

@Michelle​ I just tried doing that, and I'm still not seeing it.

It's only available by browser for me when there's nothing added to the parent's guide, but when others have made additions to it I can see it in the app as well.

Employee

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17.5K Messages

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313.3K Points

Hi @trekker​ -

Thanks for confirming.  I filed a ticket (#P162579948) for the appropriate team to investigate.  As soon as we have an update on the status our community staff will update you here.

10 Messages

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170 Points

@Michelle​ Thanks! :)