4 Messages

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100 Points

Wednesday, August 19th, 2026

Solved

32 credits rejected at once, declined as a batch with no individual review

Submission ID is #260818-084201-140000.

I need these credits to go through ASAP.

Thank you!

Joel

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Selected Oldest First

Employee

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9.1K Messages

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95.1K Points

1 month ago

Hi v4rian-

Thank you for positng the reference! We are further reviewing these credits and we will provide further information once we have it.

Cheers!

4 Messages

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100 Points

Hi Maya, they were declined again, I am using the same procedure as I used for my prior credits. Are you using AI to process this? Thank you!

References declined again:

#260819-102150-106000

#260819-101107-923000

#260819-100929-764000

#260819-100703-501000

#260819-094819-664000

#260819-094723-588000

#260819-094540-735000

#260819-094427-600000

#260819-094230-163000

#260819-094029-311000

#260819-093713-398000

#260819-093304-020000

#260818-084201-140000

#251114-033229-521000

Employee

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9.1K Messages

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95.1K Points

@v4rian​ - Thank you! We have reviewed these contributions, however, we are unable to verify them as no supporting evidence has been attached to these credit contributions. 

When submitting credits and we are not able to verify, the best way to ensure that they are accepted is to re-submit the requests with additional supporting evidence for our staff to review. 

I encourage you to review our following Help Guide on how to submit additional verification for credit submissions and the type of evidence we asked for credits. Once re-submitted with the respective eviedence as stated in our guide, these will be reviewed again by our staff. 

4 Messages

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100 Points

@Maya​ Hi Maya, the issue is that I was denied ONSCREEN credits 3 times now, it is as easy as going to the works I submitted and seeing my name on there. I can tell that I am not being treated fairly. Either nobody checks or AI is doing the work.

Why instead of providing the actual reason, it throws a generic message that helps no one and I need to reach out for help after wasting time to even discover how to reach out to you?

Why instead of rejecting don't you send an email asking for the documentation like muso.ai does?
Why is the process so inconsistent?

Why is it that I did not have to submit any 'evidence' before and still the reviewers found a way to verify my credits? 

Speaking to coworkers in the industry they also don't understand because this was never the case for them and they have over 200 credits submitted without any additional requirements.

Let me add the fact that your submission process is slow and dated. If I have to click over 128 times to submit 32 credits, the issue is the lack of investment in your company, not the user.

Sorry to be blunt but this is all legitimate feedback, that everyone will benefit if you take to heart.

Thank you for understanding,

Joel

Employee

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4.5K Messages

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45.7K Points

Hello Joel

If you did receive an onscreen credit, feel free to submit the credit addition using the online Update Form, make sure to include a screenshot from the onscreen credits so we can validate the addition. You can find help and instructions in the Help Articles. As we mention in our Guidelines:

If you're unable to provide sufficient supporting evidence, your request may be rejected - you would then need to re-submit with additional evidence. 

4 Messages

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100 Points

Hi @Fran​, still not responding to ANY my concerns and evading all my questions. Please, come back with answers that address what I asked, because "try again" is something I knew to do before starting this thread.

Thank you,

Joel