13 Messages

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210 Points

Friday, April 21st, 2023

Closed

Answered

20 April 2023 #230420-003525-930000

Can someone tell me why my credit keeps getting rejected while others I work with have no problem updating their database?

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Employee

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3.6K Messages

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36.3K Points

3 years ago

Hello paulicino,

You are submitting yourself to a top ranking title, and no evidence is attached to the submission for our editors to verify your participation on the title. We encourage you to re submit the credit addition with a screengrab from the onscreen credits with your listed name and our editors will take a look for you!

You can find more detailed information and guidelines on our Help Guide

13 Messages

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210 Points

@Fran​ if I do a screen grab from the film, isnt that a form of piracy?

Employee

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3.6K Messages

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36.3K Points

3 years ago

The screen grab will be used for verification of your credit, it will not be published or anything like it! We use screengrabs to confirm and verify the positions on titles and projects, in order to have this high rank credit added the evidence will be necessary. 

13 Messages

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210 Points

@Fran​ so I atttached a screen grab of my credit from the film as well as a copy of my payment for loop group and i was once again rejected... 

Employee

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18.2K Messages

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321.3K Points

Hi @paulicino​ -

The credits have now been approved and should be live on the site shortly.

Cheers!