J

2 Messages

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130 Points

Tue, Nov 2, 2021 12:50 PM

Closed

Answered

Yearly Subscription Renewal Without Warning

A yearly subscription went off - there was no warning from IMBD Pro. I want to cancel and get a refund. I never even use this service and it is a big expense I cannot afford right now How do I go about in doing this? I never paid for the yearly subscription before. 

Accepted Solution

Elliot

Employee

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176 Messages

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2.3K Points

Il y a 9 m

Hello Jackson,

 

I've noticed that my teammate Jon has reached out to you directly for assistance regarding your account. For future reference, you're always welcome to reach out to our Customer Service team directly via the IMDb Contact Us Form

2 Messages

 • 

130 Points

@Elliot thanks. I do think a warning should be sent for a service like IMDB pro before you charge 160 bucks to someone's card. The service is priced perfectly fair, but if someone isn't an active user, there should be some sort of AI that can see that and warn before it renews. 

Elliot

Employee

 • 

176 Messages

 • 

2.3K Points

Hi Jackson, 

Thanks for the feedback as it is really useful when it comes for these cases. I'll make sure your comment gets to the appropriate team. 👌

Elliot