R

2 Messages

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80 Points

Wed, Sep 8, 2021 4:39 PM

Unable to email though IMDB PRO Helpdesk Page

I tried several times over the last week to send a mail requesting cancellation of my Pro account. The poage keeps saying that it cannot send the email and asks to try again later. I need help with this, hope someone of IMBD will check this out. I made screenshots of the error message of the page. 

Responses

Employee

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41 Messages

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458 Points

9 d ago

Hey you @RogerG  ,

 

Please check your email, I will contact you immediately with more information.

 

Thank you!

2 Messages

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80 Points

@Sally Dear, I checked my mail, unfortunately noting in my inbox or junkmail folder.

Employee

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41 Messages

 • 

458 Points

@RogerG 

:O

Hello hello!

I have checked and confirmed that I sent you an email confirming the cancellation of your membership and other important details.

Please note that I sent this information to the email address you have associated with Sprinklr.

Could you confirm that you are checking the correct email?