H

4 Messages

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112 Points

Mon, Jan 10, 2022 6:08 PM

Closed

Solved

Trying to rejoin IMDBpro

I cancelled my imdbpro membership, soon regretted it, and have been trying to rejoin.  I started the process, and assuming it would be considered a new membership, I created a new password.  Then I was told that my email was already associated with an account, and to sign in with my original password.  But I'd already erased it to write in the new, now useless password -- I have no record of what my original password was.  I know, stupid, but I didn't see this coming.  Every other website I deal with has a "forgotten your password" link you can click, and they send it to you.  Imdbpro does not have that option.  I've been trying to rejoin, on and off, for a couple of months, and can't get passed that point.  I've asked for help, and gotten no reply.  Can YOU help?  Much obliged, Henry

Sally

Employee

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256 Messages

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2.8K Points

16 d ago

Hello hello @HenryC ,

 

Please visit the login page.

Under the "Log In" drop down menu, you should see the "login with IMDb option" and then "Forgot Your Password?". :)

4 Messages

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112 Points

@Sally​ Thanks!  I'm trying, but when I click the link you sent, it doesn't give me a "Log in" option.  At the top right is says, "Not you? Log out", but not "in".  

4 Messages

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112 Points

@Sally​ Hi Sally, I misunderstood your directions the first time.  But after a careful reading, I tried again, and it worked!  Thanks so much!

Sally

Employee

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256 Messages

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2.8K Points

@HenryC​ 

I'm super happy to hear that!

You are more than welcome. B)