S

1 Message

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70 Points

Mon, Aug 1, 2022 1:52 AM

Closed

Solved

Refund

My subscription was renewed without even a warning or an email confirmation leting and I'd like a refund and I want to cancel my account as I don't think this is right

 

Vic

Employee

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70 Messages

 • 

862 Points

Il y a 10 d

Hello there @skymolecule,

 

My name is Vic from IMDb Support, thank you for contacting us.

 

I'm sorry for any difficulties the automatic membership charge may have caused. IMDbPro memberships are automatically renewed at the end of each period so there is no interruption in your IMDbPro access and benefits.

 

IMDbPro is an Amazon company and all payments for IMDbPro are now securely processed via Amazon wallet.

 

Since you didn't intend to continue your membership, I've cancelled it on your behalf. As a professional courtesy, I've refunded the recent charge back to your card. The refund should appear back to your payment method within 3 - 5 business days.

 

For details on what happens when your membership ends, please visit our Help page:

 

https://help.imdb.com/article/imdbpro/your-account/what-happens-when-i-cancel-my-imdbpro-membership/G44C4UXLCMW5CPEZ?ref_=helpcs_p

 

If you'd like to confirm that your membership has been cancelled, or would like to reinstate your membership in the future, you can do so here:

 

https://pro.imdb.com/account/membership

 

Please let me know if I can offer you any further assistance.