andrepeniche's profile

5 Messages

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120 Points

Sat, Sep 17, 2022 8:55 AM

Closed

Solved

Refund problem

The website IMDb doesn't warn you when the annual subscription is about to get renewed, which is pretty shady. I got billed very recently for an ANNUAL subscription. I don't see why not imdb cannot refund me. Nothing holds it from it.
About two years ago I had the same problem with Mubi.com, which refunded me right away without any problems.

Being active, visiting IMDb doesn't necessarily mean that I want to pat another full year of subscription and I was expecting to be warned before cancelling. 
I need this refund and I was only able to see the billing when my card statement arrived. Nothing was told, no warn.
IMDb SHOULD refund people who are not warned by it and I'm willing to take this further and get legal assistance if needed.

Edward

Employee

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174 Messages

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1.9K Points

Il y a 20 d

Hello @andrepeniche,

I've reviewed the correspondence we have sent directly to you and can confirm we have provided you with the correct answer.

Please let us know if we can offer any further help.

5 Messages

 • 

120 Points

@Edward​ Which is that you cannot provide a refund, for absolutely no reason. Terrible. I'm asking of a ANNUAL refund few days after it was charged WITHOUT WARNING.