M

2 Messages

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80 Points

Mon, Aug 1, 2022 7:49 PM

Closed

Solved

Refund for annual subscription

Hello. I tried the 30-day trial of IMDb Pro and tried to cancel many times before the trial expired but a message appeared that I could not delete my account. I realised the site registered me as a singer/actress also called Majo Aguilar and maybe that was the reason I cound't delete my IMDb account nor cancell it. I was charge the annual subscription for IMDb pro without being told the amount and when the charge was being made. I never received any email regarding the money being charged. I would like to get help to get a refund of the payement. 
Please, I really need the money, Thanks for the help.

Edward

Employee

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113 Messages

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1.2K Points

8 d ago

Hello @majjoaguilarz,

Our customer service team has reached out to you directly for assistance with your account.


Please let us know if we can offer any further help.

2 Messages

 • 

80 Points

@Edward​ thanks Edward! I'll write if anything