J

2 Messages

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80 Points

Wed, May 18, 2022 3:06 AM

Closed

Solved

Refund for a 1 Yr Subscription without notification of when the trial ends.

Hi, I signed up for a trial period as I thought this is like Netflix where you can watch movies but I am wrong. Today, they credited a huge amount, a total of 8k+ on my account without emailing me that the trial period ends. This is not right as I always get notifications for all subscriptions I've made so I can know whether to continue or not, but not with IMBD. Please I need that money back, it's huge money and we badly need it.

Employee

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24 Messages

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316 Points

1分前

Hi @jeniferdelfin,

 

Our customer service team has reached out to you directly for assistance with your account.

 

Please let us know if we can offer any further help.

 

Have a nice day.

2 Messages

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80 Points

@Vic​ thank you. Got their email.