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12 Messages

 • 

244 Points

Sat, Apr 16, 2022 2:58 PM

Closed

Solved

Primary headshot

Why is the top of my head cut off in my primary headshot on my main page,but appears perfectly framed and centered everywhere else it appears on the site?

Sally

Employee

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417 Messages

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4.5K Points

Il y a 2 m

Hi there,

 

I have checked your site and it looks perfectly fine:

 

Image

Please let us know if the problem happens again.

12 Messages

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244 Points

@Sally​ Hi Sally,thanks for the response. On my Imdbpro,it looks ok. If you check the regular Imdb site it is cut off on the main photo,but shows up in other areas perfectly framed. Strange!

Sally

Employee

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417 Messages

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4.5K Points

@kjstrums​ 

The screenshot I sent you was taken from the IMDb website.

Could you try from another device or browser and let me know if the problem persists? 

12 Messages

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244 Points

Il y a 2 m

Hi Sally,I tried on a friend's device. Same thing.  This is a screenshot of my page when my name is searched. Once it's clicked on,it appears perfectly framed. Can't understand why. Thank you.

Sally

Employee

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417 Messages

 • 

4.5K Points

@kjstrums​ 

You forgot to attach the screenshot! Could you attach it please? :)

12 Messages

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244 Points

Oh,thought I did! Here it is. Hope I'm doing it right! Thanks.

Sally

Employee

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417 Messages

 • 

4.5K Points

@kjstrums​ 

Thank you for getting back to me!

To minimize cropping, you can try a vertical alignment (i.e. portrait orientation) with an aspect ratio of 1:0.675. :D

12 Messages

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244 Points

Yikes! Not sure I know how!  Do I adjust the ratio  on Imdp pro site while uploading? I didn't see options to align. Or, do I do this in my pics before I upload again?! Obviously I will have delete it and reload right?! (Duh)!  I just can't understand why it's perfect everywhere else,including Imdb pro,but is cropped on the main primary photo on the main Imdb site. Thank you, Sally!

Sally

Employee

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417 Messages

 • 

4.5K Points

@kjstrums​ 

We do not yet have a tool that allows us to make these adjustments.

You will have to adjust and crop the photo to upload it again.

My apologies for any inconvenience this may have caused.

12 Messages

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244 Points

Ok,I'll try . Thank you,Sally