Poster not uploaded yet??

Why is my poster image still not upload. I paid for it and upload ed it with poster service 8 days ago, I have already submitted a concern to the help desk 4 days ago, and have not received a reply with a sense. The site says poster are uploaded within 72 hours. This is the title http://m.imdb.com/title/tt3061222/?re...
Pelaste help, thank you.