J

1 Message

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70 Points

Fri, Apr 8, 2022 12:41 AM

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Answered

Please refund and send renewal notices or give the option to opt out of auto-renewal

My IMDbPro membership was renewed 2 days ago. I have never received noticed of a renewal, and don't think I was ever given the option to opt out of automatic renewal. I would like to have my annual charge refunded and cancel my membership. I haven't been working in entertainment and do not need this service. Please advise - thank you. 

Employee

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34 Messages

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372 Points

Il y a 3 m

Hi @jalmendral,

 

For details on how to cancel your IMDbPro membership, please see our help page article. 

 

In addition, based on your inquiry, our customer service team has reached out to you directly for assistance with your account.

 

For your reference, you're always welcome to reach out to our Customer Service team directly via the IMDb Contact Us Form