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70 Points

Sun, Apr 17, 2022 5:30 PM




I am an IMDb member and trying to join IMDb Pro but I keep having this problem.

I have an amazon prime account and also an IMDb account. I enrolled with IMDb with an old Amazon account in which I forgot the password. Now when I try to join IMDb Pro it gets this message.  "There was a problem The IMDb account you provided is already connected to another Amazon account. Please sign in with this Amazon account or connect to a different IMDb account."   What do I need to do, who do I contact and how? Darrell Holland  IMDbDarrell Holland  darrellholland75@outlook.com




174 Messages


2.3K Points


Hi @Chief 

For these instances, we recommend you to contact our customer service team. Please reach out directly to us on our IMDb Contact Us Form using the selection path: Log in/Sign up questions > Membership benefits & Pro tips