P

2 Messages

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82 Points

Sat, Oct 1, 2022 7:13 PM

Closed

Solved

log in problems

Hey everyone,

really hope someone can help with this. I feel stuck in a loop.

I am trying to log in through amazon prime. I honestly do not recall ever opening an IMDb account but apparently I had.

Now I am un-able to create a new account because it says that I already have one and is asking me a password I absolutely do not remember.

There is no option to create a new password or "forgot your password link" or anything that can help with the issue really. It just asks for my IMDb password repeatedly! SO very frustrating!

Please help!

Accepted Solution

Vic

Employee

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158 Messages

 • 

1.9K Points

2 months ago

Hi @peggiojoy,

I found an IMDb account with your email, to reset your password, please go to:

https://www.imdb.com/registration/signin

and select "Sign in with IMDb" and select "Forgot your password".

In the "Email" field, enter the email registered to your IMDb account. In the "Type Characters" field, enter the Captcha exactly as it appears and select "Continue". You'll be emailed a special link to select a new password.

Please let us know if we can offer further help.

2 Messages

 • 

82 Points

@Vic​ 

thank you so much for your help. Was very easy to reset password and log in to my account. Thank you again!