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Tue, Feb 16, 2021 2:30 PM

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Locked out during Trial Period

I signed up for a Free Trial on Jan 27th but today, I'm being prompted to renew my membership in order to continue.  At first I thought it was just them wanting me to go ahead and lock-in my membership but I can't find any way to actually get past it unless I do.  Any suggestions?

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Employee

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1.3K Messages

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28.3K Points

17 days ago

Hi @NParrisIHG 

If you are finding that you are locked out, it sounds like your IMDbPro membership has been cancelled. Nonetheless if you require further assistance, please reach out to our Customer Service team directly.