L

1 Message

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70 Points

Wed, May 26, 2021 2:52 PM

IMDbPro non-Subscription

Why am I being billed for IMDbPro at $19.99 since I am not a member? See attached images.

Responses

Employee

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2K Messages

 • 

36.8K Points

4 m ago

Hi @llydston

I've reviewed the information provided and see that there is an active IMDbPro membership associated with the billing details. However it sounds like you may be logging in with the wrong login/account credentials. 

 

If you are still having further difficulty, please reach out to our Customer Service team directly.