P

20 Messages

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230 Points

Thu, Aug 4, 2022 4:28 PM

No Status

IMDb pro subscription

Hi. I have a problem with subscription for the above service. It has just come to my attention that an annual subscription was deducted in July 2021 and July 2022. I did not receive any notification from you of this.. I was unaware of the value and the deduction. I  do not use this service and became slightly concerned when recently just checking my account status on here( thinking I had the free version) I found a link with bank details showing from my Amazon account and only then discovered the subscription deductions.. Can I speak to someone please ? Your customer service to date unfortunately have not been very helpful saying there was activity on my account. This activity I believe is when I tried to resolve this with Amazon. I would like  to request the appropriate refunds . Thank you 

Edward

Employee

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113 Messages

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1.2K Points

7日前

Hello @pmc123,

Our customer service team has reached out to you directly for assistance with your account.

Please let us know if we can offer any further help.

20 Messages

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230 Points

7日前

Thank you Edward.

Can you please advise how they will contact me? I have received confirmation from you vis email but nothing from Customer Services just yet

20 Messages

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230 Points

3日前

Hello.  With patience and politeness I have waited for a response to a previous query. I would really appreciate if you will kindly refrain from now sending me again  the standard reply of "customer services will or are reaching out to me"  I look forward to hearing from someone. Thank you very much

Note: This comment was created from a merged conversation originally titled Follow up....Pro Subscription deducted
Sally

Employee

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430 Messages

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4.7K Points

Hello Patrick,

 

I have reviewed your account and confirm that we have provided you with the correct information via email.

 

I have sent you another email, let me know if you have received it.

 

Thanks in advance.

20 Messages

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230 Points

Hi Sally

Thank you for your reply.

However your content of the emails are incorrect. At no stage was there activity on my account apart from using it when I was speaking to Amazon. I would like to speak with someone as currently this remains totally unsatisfactory 

20 Messages

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230 Points

I have seen previous posts by yourself and colleagues where you have refunded subscriptions that were taken without authorisation. I kind ask someone to contact me to discuss the discrepancy. I repeat there has been no activity on this account as I have no use for it. Thanking you in advance. 

20 Messages

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230 Points

Hi. I refer to a similar query to mine. However the reply has not been the same. As I continue to state there has been no activity on my account. Can someone email please so we clarify this matter. Thank you

Note: This comment was created from a merged conversation originally titled Unsatisfactory replies

20 Messages

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230 Points

2日前

Hi. Unfortunately yet again I am having to contact you. Having been advised that there has been activity on my account and you are unwilling to offer a refund I. have now looked into this and can see a subject has been added to my filmography. I have not entered this! The only reason I can think that this has been done by another source is because there a person shares the same surname as me on the show. I REPEAT, THIS ACTIVITY AND THIS SHOW HAS NOTHING TO DO WITH ME. You will see my account is completely unused in every other area. Can someone contact me please as a matter of urgency. Thank you. 

Note: This comment was created from a merged conversation originally titled Incorrect account activity

20 Messages

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230 Points

2日前

Hi. Could I ask someone to contact me by a returnable email please. I have updates with regards to my recent subscription query that I believe would need discussing.  Thank you. 

Note: This comment was created from a merged conversation originally titled Subscription/activity update

20 Messages

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230 Points

3時前

I am still awaiting a response to a previous messages but now someone who seemed ligit has disappeared off this forum. I'm starting to wonder about this whole set up? Come on ImdbPro...send me some replies please 

Note: This comment was created from a merged conversation originally titled Validity