andrepeniche's profile

5 Messages

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120 Points

Wed, Sep 14, 2022 4:24 PM

Closed

Solved

IMDb Pro Refund request

Hello. I just got billed 155 Euros for an annual Pro account but I haven't been reminded of it at all, which IMDb should do by default. I can't afford this at the moment and I need to cancel and get a refund. It was billed on September 6th but I only saw it now on my bank statement.
Can I please get a refund and have my membership cancelled?

Vic

Employee

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148 Messages

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1.8K Points

23 d ago

Hello there @andrepeniche,

 

My name is Vic from IMDb Support, thank you for contacting us.

 

I see issue is being handled directly with you via email.

Please let us know if we can offer any further assistance.

Have a nice day.

(edited)

5 Messages

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120 Points

@Vic​ Hi Vic. Handled is a bit misleading. I was simply told that a refund cannot be made because I was active on the website.
This refund is extremely important and it will harm me because at the moment I can't afford it.
The website IMDb doesn't warn you when the annual subscription is about to get renewed, which is pretty shady. I got billed very recently for an ANNUAL subscription. I don't see why not imdb a=cannot refund me. Not holds it from it.
About two years ago I had the same problem with Mubi.com, which refunded me right away without any problems.

Being active, visiting IMDb doesn't necessarily mean that I want to pat another full year of subscription and I was expecting to be warned before cancelling. 
So no, it wasn't handled in any way, at least from my part.

5 Messages

 • 

120 Points

23 d ago

Hi Vic. Handled is a bit misleading. I was simply told that a refund cannot be made because I was active on the website.
This refund is extremely important and it will harm me because at the moment I can't afford it.
The website IMDb doesn't warn you when the annual subscription is about to get renewed, which is pretty shady. I got billed very recently for an ANNUAL subscription. I don't see why not imdb a=cannot refund me. Not holds it from it.
About two years ago I had the same problem with Mubi.com, which refunded me right away without any problems.

Being active, visiting IMDb doesn't necessarily mean that I want to pat another full year of subscription and I was expecting to be warned before cancelling. 
So no, it wasn't handled in any way, at least from my part.

Edward

Employee

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174 Messages

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1.9K Points

@andrepeniche​ 

In this case, we were able to make an exception, please let's continue the communication via email as our team has contacted you back.

Thank in advance!

(edited)