How to report iOS App Software BUGS
I have been mailing back and forth - and tweeting - IMDB-PRO to report a software BUG, the picture import from photos in iPhone gets the wrong orientation of the pictures, completely random but reproducible for each picture, in fact, I can't load them from the native app.
"Support" continues to ignore the software BUG, says it's a SUGGESTION that needs to be upvoted before being fixed.
I might be a newbie here, but I had 4 prior decades of software development and a BUG is a BUG is a Bug, you thank the reporter, and fix it.
Or at least acknowledge it's a bug, apologise for the bug, and put it in some sort of queue. Treating BUGS and enhancement requests is weird.