F

2 Messages

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80 Points

Thu, Sep 29, 2022 8:44 AM

Closed

Solved

How to renew ImdbPro subscription after Amazon account delete?

Hi there, I have been an Imdbpro user for many years, and recently had to delete my Amazon account. I still have an imdb account, however when I try to resubscribe to ImdbPro it asks to connect to my Amazon account. It then says my imdb account is already linked to an existing Amazon account (not true as it was deleted) so I can't resubscribe.

I don't want to have to create a new Imdb Pro account as there are many photos and all sorts of stuff that too a long time to mange. Would be difficult to set it all up again.

Just need to correctly link my current Imdb login to my new amazon account.

Edward

Employee

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274 Messages

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3.1K Points

2 months ago

Hello @FortyTwoBelow,

Our customer service team has reached out to you directly for assistance with your account.


Please let us know if we can offer any further help.

2 Messages

 • 

80 Points

2 months ago

For anyone encountering this in the future, under your imdb account there is a "linked accounts" section. You go into this to unlink the old account, which means you can relink a new account to imdb.