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20 Messages

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464 Points

Mon, Nov 7, 2022 4:50 PM

Solved

How do I change my profile image after Pro account is disabled?

I was a IMDB Pro Member for a couple years and recently did not re-subscribe. 
I had changed my profile image using the pro account. 

Now that my account has reverted to a regular imdb account. My profile picture did not remain updated, 
but rather reverted to an image that I had posted 16 years ago.... 

Can this issue be addressed of fixed without out having to waste
another 140 bucks?

Sally

Employee

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499 Messages

 • 

5.4K Points

1 month ago

Hi there Marshall,

 

Remember that once your membership ends, the photos you have uploaded disappear from your page.

You must be a member to upload your photos and keep them.

20 Messages

 • 

464 Points

@Sally​ Yes. I understand that. It's the Profile image that is still displayed that reverted to an old image I'm not 30 years old anymore. I bought the pro membership in the first place to replace that image and it seems it was just a waste of money.

Even if I were to pay for an additional month. It seems it will not keep my new image after the months ends and will always revert back to the image I used 30 years ago.

I'd rather just have the image removed from my profile if that is the case. 

(edited)

Edward

Employee

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293 Messages

 • 

3.3K Points

@dancingelklucas​,

When your IMDbPro Standard Subscription is completely cancelled, the following data will no longer be displayed on your IMDb and IMDbPro pages:

    • Images: Featured image customizations and photos uploaded via your IMDbPro membership
    • Demo reels: Primary video customizations and demo reels uploaded via your IMDbPro membership
    • Known for credits: Known For credit customizations will revert to the IMDb algorithm
    • Primary professions: Primary profession customizations will revert to the IMDb algorithm

For more information, please visit our help guide.

Please let us know if we can offer any further help.

20 Messages

 • 

464 Points

@Edward​ then why do I still have a primary image showing?

Edward

Employee

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293 Messages

 • 

3.3K Points

@dancingelklucas​,

A while ago, users were able to upload images without having to be IMDbPro members. Therefore, images that were uploaded during this time can still remain on the page even if there is no active IMDbPro membership.  Nonetheless, since IMDbPro is now required to upload photos, if a user uploads a new photo at this time and then cancels their membership, the recently uploaded photos will be removed as soon as the membership is cancelled.

Please let us know if we can offer any further help.

(edited)

20 Messages

 • 

464 Points

I want my old profile image removed!!!!!!!

Sally

Employee

 • 

499 Messages

 • 

5.4K Points

@dancingelklucas​ 


If you'd like to correct a still photo which you did not upload but were tagged in incorrectly, please click the Pencil Edit Icon next to the list of Names in the information box at the bottom of the picture to request the incorrect name tag removal. This will submit a tag removal request to an editor. If approved, the image will be removed from the gallery.  :)