kat_reichmuth's profile

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Wed, May 21, 2014 12:53 AM

Charged for IMDb pro, want a refund, but can't login/says not pro acct.

I just noticed a charge for IMDb Pro snuck through on a "closed" credit card (old Virgin America Visa was supposed to be closed, as Virgin stopped partnering with Barclay, but IMDb was allowed to charge to new Barclay number).  That in itself was annoying enough.  Then I tried to log in to IMDb pro to contact the help desk, cancel the account and hopefully get a refund for a product I haven't used.   On my main IMDb account page, it said there was not an IMDb pro account activated.  Therefore I couldn't access the IMDb Pro help desk billing page.  It kept sending me to the "free trial" splash page. 

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