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Sat, Jan 9, 2021 2:14 AM

Cannot log in - prompt asking for membership fee when I already paid

I cannot access my IMDBPro account. I sign into IMDB okay, but when I click on IMDBPro, I get prompted to go through Amazon and pay an annual membership fee, when I paid my annual fee last October. 

Does anyone have any ideas on how to rectify this?

Much appreciated 

Joe

Responses

Employee

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1.2K Messages

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26.7K Points

14 days ago

Hi Joe,

I see that you're reached out to our customer service team directly. If you require further assistance recovering your account, please reply back and the team will be happy to help.