T

1 Message

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80 Points

Tue, Sep 14, 2021 8:26 PM

Billing issue

My friend is having this exact same problem. She has been billed  $161.99 for a service that she did not authorize or request. How can she speak to someone by phone in customer service? She is a senior and not computer-savvy, and needs help. 

This post was created from this comment on different post

Responses

Sally

Employee

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57 Messages

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620 Points

13 d ago

Hello hello @Trudyeslinger  ,

 

I'm sorry to hear this.

 

For our customer support, we're unable to provide phone assistance at this time. We apologize for any inconvenience this may cause. 

 

Please send her this link to contact our customer service, they will be happy to help her.