A

2 Messages

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70 Points

Sun, Mar 28, 2021 6:51 PM

Why does IMDB needs me to reset my password?

Hi,

I know my password (it is saved in LastPass) when I try to log in either using LastPass or typing it by hand it wants me to reset it, I am getting this error message:

Password reset required

Please set a new password for your account that you have not used elsewhere.

We'll email you a One Time Password (OTP) to authenticate this change.

I went to my cell where it was logged in (chrome), but when I tried to go to settings it logged me off and I received the same message.

Normally it wouldn't be an issue it is just the registered email is no longer active otherwise, I would just log in update my email address.

I really do not want to register again I had this account for way over 10 years and I have a lot of info on it that I really do not want to lose. I tried looking to directly contact support and I can´t find where to do it from.

Any suggestions? 

Thanks!

This conversation has been merged. Please refer the main conversation:

No longer have access to old email address

Responses

4 Messages

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110 Points

3 m ago

It did that for me too today.

I hadn’t used it in so long though.