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4 Messages

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250 Points

Tue, Aug 28, 2018 5:44 PM

Closed

uk box office

Since a couple of days ago I receive the UK Box Office instead of the US Box Office. Ive always had the US Box Office but have no idea why this has all of a sudden changed. It can't be due to location as firstly this happened only a few days ago and secondly and most importantly is that I am using an IP address in the US. Can anyone explain what I can do to fix this problem as it is not a location issue but clearly something else going on. The UK Box Office is really nothing like the US Box Office

Responses

Employee

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945 Messages

 • 

41.6K Points

2 years ago

Hi Roderick,

So that we can investigate further, can you please provide us with the following additional information?
  • In what country are you and your device currently located?
  • What device model and browser/app versions are you using when you experience this?
  • Please provide a few example titles where you're experiencing this.
  • Please provide a screenshot of the page where you're experiencing this.
Thanks in advance.

4 Messages

 • 

250 Points

2 years ago

Hi Claire,  It seems to have miraculously switched back to the US Box Office. This isn't the first time I have come across this problem, but because it happened again I thought I'd mention in. I have read other comments and IMDB thinks it has to do with the location you're in but this is not the case as it has already switched back. I just wonder why this is happening at times. For the answers to your other questions, I live in the Netherlands (but no that is not the reason for the UK Box Office, as explained above). Also I use a vpn server and I tested an IP on each continent, still the UK Box Office was showing. Im using my PC with windows 10, but again this is not the problem. Like I said it is back to the US Box Office but still I find it strange that this occurs and would like to know the reason why. Oh and screenshots are not needed as it is not showing it anymore. Thanks

Employee

 • 

945 Messages

 • 

41.6K Points

2 years ago

Thanks, Roderick. Glad to hear it has reverted back to normal.

If you do encounter the issue again, please send us over a screenshot of the page and provide us with the title or URL of the title page, and we'd be happy to research further.

Thanks in advance.