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thumperer
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6 Messages

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322 Points

Thu, Dec 5, 2019 2:02 PM

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Answered

This video file cannot be played.(Error Code: 224003)

I am getting "This video file cannot be played.(Error Code: 224003)" when trying to play any trailer on Firefox and Chrome (latest versions fully updated) in Win10 (also fully updated).
What does 224003 even mean?! and what's the solution?

Question

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Updated 

2 y ago

5.1K

9

Jack

Employee

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32 Messages

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1.3K Points

3 y ago

Hi Thumperer,

Can you provide a link to the video that is erroring out for you? Have you had issues with any other videos on site previously?

2

michael_glover_6193737

3 Messages

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140 Points

I've been having the same problem for the last couple of weeks.  ALL trailers I've tried to watch ANYWHERE on IMDb get the same Error Code (224003).  This problem just started completely out of the blue.  I had NOT changed ANYTHING on my computer.   I'm  still using Windows 7, and the latest version of Firefox.  Never had this problem previously in all the years I have been using IMDb.  The inability to watch Trailers REALLY SUCKS!  I sure hope you can figure out what is wrong, and how to fix it! 

3 y ago

Jack

Employee

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32 Messages

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1.3K Points

Hi Michael,

A few questions to help us try and diagnose:
-Have you tried disabling any ad blockers you may have on your browsers? Please note other community members comments about Ghostery below - they have had success in this area.
-Are there any specific video examples (copy/paste URL) that you could provide?
-Are you trying to watch trailers from the www.imdb.com/trailers page or another ingress?

Thank you so much for any insight you can provide.

3 y ago

thumperer

6 Messages

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322 Points

3 y ago

ALL trailer videos are giving me this error for the past ~week
Never had an issue prior to this. All other online players (Youtube/Vimeo/FB...) work perfectly.

0

troels_christensen

2 Messages

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130 Points

3 y ago

I have the same problem for the last 2 weeks. Uses Firefox 70.0.1 on Windows 10


0

troels_christensen

2 Messages

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130 Points

3 y ago

Have found the bug, it was my Ghostery, it works when it is disable


2

thumperer

6 Messages

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322 Points

WOW! THANK YOU!! I just paused my Ghostery and indeed all trailers are playing again!

I have informed Ghostery, I would advise as many people as possible to do the same... go to their website and click on Support.

Thanks again Troels Christensen

3 y ago

colomtnwoman

1 Message

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80 Points

Thanks from me too...  Pausing Ghostery solved the problem.

2 y ago

Jack

Employee

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32 Messages

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1.3K Points

3 y ago

Thanks Thumperer,

Hoping you can provide a little more information. Do you happen to have any ad blockers turned on? If so have you tried turning them off to play content? The videos that you're trying to play, are you trying to play those from any particular pages e.g. a title page or from the www.imdb.com/trailers page? Any other specifics would be helpful in our investigation.

1

feres_baba

1 Message

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80 Points

I had a problem with a video not playing, I tried disabling the ad blocker and it still didn't play, but now all videos, except a couple of videos in youtube, don't play

2 y ago

scarheads

1 Message

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100 Points

3 y ago

you have to click ghostery and set IMDB to trusted to watch videos. if you don't allow them to invade your privacy and jack your info or you can't watch their videos.

1

t_i_l_m

1 Message

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80 Points

Can you give detailed instructions?

2 y ago

Jack

Employee

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32 Messages

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1.3K Points

3 y ago

Thanks Everyone for your replies and insights and highlighting the "ghostery" setting. We did also find a bug related to the Error Code: 224003 that was impacting playback from our www.imdb.com/trailers page for a subset of videos. We have published the fix and video playback on this page is now working.

0

alessandro_zublena

1 Message

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80 Points

2 y ago

non c'entra niente  "ghostery" , io non ho questo programma o applicazione che sia, ed ho lo stesso problema

0

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